Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

We use the information we collect to:

- Provide, maintain, and improve our services - Process transactions and send related information - Send technical notices, updates, and support messages - Respond to your comments, questions, and requests - Monitor and analyze trends, usage, and activities - Detect, investigate, and prevent security incidents - Personalize and improve your experience

We process your data based on legitimate business interests, contract performance, legal obligations, and your consent where applicable.

We do not sell your personal information. We may share information in the following circumstances:

All third-party service providers are contractually obligated to protect your data.

We protect data with controls sized for how STATXE runs today, including:

- HTTPS (TLS) between your browser and our services - Access controls and least-privilege access for production systems - Monitoring and incident response we refine as we learn - Security features from our hosting providers and subprocessors, configured per their documentation

We only reference third-party certifications (for example SOC 2) after we publish evidence for them. No online service is perfectly secure—use a strong, unique password and protect your account.

We retain your information for as long as your account is active or as needed to provide services. We also retain data as necessary to:

- Comply with legal obligations - Resolve disputes - Enforce our agreements - Maintain security and prevent fraud - Preserve billing and service usage evidence

For security, billing, and abuse prevention, server-side activity and audit logs (which may include IP address and user agent) are kept for a limited period—often on the order of months—tunable by platform administrators in the product (not ad-hoc environment variables), unless applicable law, accounting, or active disputes require longer retention.

Email delivery logs are retained for 30 days by default. You can request deletion of your data at any time, subject to legal retention requirements.

Depending on your location, you may have the following rights:

To exercise these rights, contact us at privacy@statxe.com. We will respond within 30 days.

We use cookies and similar technologies to:

- Keep you signed in and secure your session - Remember essential preferences required for service functionality - Detect fraud and protect account access

You can manage cookie preferences through your browser settings. Optional cookies are only used where required consent is collected. Disabling essential cookies may affect service functionality.

For a full cookie inventory, purposes, and durations, see our Cookie Policy at /cookies.

Your information may be transferred to and processed in countries other than your own (for example where our hosting providers operate). Where required by applicable law, we use appropriate mechanisms such as standard contractual clauses and data processing agreements with vendors. Specific transfer tools depend on the vendors in use at the time; contact us if you need details for your jurisdiction.

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@statxe.com.

We may update this Privacy Policy from time to time. You are responsible for reviewing the current policy and staying informed of changes.

For material updates, we will post the revised policy on this page and update the "Last Updated" date. We may also send email or in-product notices when we decide it is appropriate.

Continued use of the Service after the effective date of updates constitutes acknowledgment of the revised policy to the extent allowed by law.

If you have questions about this privacy policy or our data practices, email privacy@statxe.com.

We will add a postal address and, where legally required, a designated representative or DPO contact on this page when that information is finalized.